Refund policy

Return / Exchange / Refund Policy

We have a 30-day return / exchange / refund policy, which means you have 30 days upon receiving your item to request return / exchange / refund.

To be eligible for a return / exchange / refund, your item must be proven that the product have quality problems or wrong item received. Also, the item must be in the same condition that you received it, uninstalled or unused, and in its original packaging. Some items not refundable, like mattresses, bedsheet, cushions etc. You will also need the receipt or proof of purchase.

Product color may slightly different due to photographic lighting sources or your screen settings, so that's not eligible for a return / exchange / refund.

For change of mind, there will be 20% restocking fee or $30 (whichever higher) & S$50 delivery fee charged per returned item; and these fees will be deducted from your refund.

To start a return, you can contact us at Wecare@homez.sg. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.

You can always contact us for any return related question at Wecare@homez.sg

Damages and issues

Please inspect your order upon receiving your items within 7 days and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Once the return / refund / exchange is accepted, we will arrange the return progress with you, as well as instructions on how and where to send your package. Items sent back to us without requesting will not be accepted.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, we might request your bank account details to proceed refunds. Please understand it might take some time for your bank or credit card company to process for refund.

Warranty Policy

Product warranty is for the repair or replacement of components. Maintenance fees (including processing fees, transportation fees, labor costs, etc.) shall be charged as appropriate. Product maintenance refers to repairing the product to a usable state.

The following repairs are at the customers charge even during warranty period:

-- Damages caused by fire or other natural disasters

-- Damages caused by customer’s improper use or arbitrary refit.